Refund Policy

NeuriX LLC is committed to delivering measurable value to every healthcare organization we serve. We stand behind the quality and integrity of our AI products and services, and we approach every refund request fairly and transparently. This Refund Policy sets out the conditions under which a refund may be issued, the process for requesting one, and the applicable timelines.

All refund requests are evaluated on a case-by-case basis in accordance with the terms outlined below and the conditions of the applicable service agreement signed between NeuriX and the client.

A refund may be issued under the following primary condition:

If a project has not yet started, a full refund of any amounts paid will be issued, minus a deduction for the time and effort invested by NeuriX in the project initiation phase.

The project initiation phase includes, but is not limited to, activities such as discovery sessions, requirements gathering, scoping documentation, technical architecture planning, environment provisioning, and any preliminary work undertaken by NeuriX personnel in preparation for the engagement. The cost of this time will be calculated at NeuriX's standard hourly consulting rate and deducted from any prepaid amounts before a refund is processed.

Once active project work has commenced — including development, model training, system integration, testing, or deployment activities — the engagement is considered started and the project initiation deduction policy applies in full. Partial refunds for partially completed project milestones may be considered at NeuriX's sole discretion on a case-by-case basis.

The following are not eligible for refund under any circumstances:

• Services that have been fully rendered and delivered to the client
• Completed project milestones that have been accepted or approved by the client in writing
• Third-party costs incurred by NeuriX on behalf of the client (e.g., cloud infrastructure, licensed data, external APIs)
• Custom model training work that has been initiated and executed
• Onboarding, training, and professional services fees for sessions already conducted
• Any fees associated with a client-initiated early termination after project work has begun

To initiate a refund request, please follow these steps:

1. Send a written refund request to contact@neurixedge.com with the subject line: "Refund Request — [Your Organization Name]".
2. Include your organization name, the invoice number(s) related to the refund request, a description of the reason for the request, and the amount you believe is refundable.
3. A NeuriX account representative will acknowledge your request within 3 business days and schedule a review meeting if needed.
4. NeuriX will assess the project status, calculate any applicable initiation phase deductions, and communicate the refund determination in writing within 10 business days of receiving the request.

Once a refund has been approved and confirmed in writing by NeuriX, the refund will be processed within 10 to 15 business days. Refunds are issued to the original payment method on file. ACH and wire transfer refunds may take an additional 3 to 5 business days to appear in your account, depending on your financial institution.

If a refund cannot be returned to the original payment method, NeuriX will work with the client to arrange an alternative method such as a credit memo or bank wire transfer.

For ongoing subscription-based services, clients may request cancellation at any time in writing. Cancellations take effect at the end of the current billing period, and no further charges will be applied after that date. NeuriX does not issue prorated refunds for unused portions of an active billing period unless the cancellation is the result of a NeuriX service failure.

Clients subject to a minimum contract term (as specified in their service agreement) who cancel early may be subject to an early termination fee. NeuriX will not charge early termination fees in cases where the cancellation is due to a documented, material failure of NeuriX to deliver contracted services.

If you disagree with a refund determination, you may escalate the matter in writing to NeuriX management by emailing contact@neurixedge.com with the subject line "Refund Dispute — [Your Organization Name]". NeuriX will review escalated disputes and provide a final written determination within 15 business days.

Unresolved disputes shall be governed by the dispute resolution provisions in the applicable service agreement and, where not specified, by the laws of the State of Florida. NeuriX encourages good-faith resolution before any formal legal proceedings are initiated.

To submit a refund request, ask questions about this policy, or discuss a specific situation, please contact us at contact@neurixedge.com or write to us at NeuriX LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States.